Returns & Exchanges
Your Satisfaction Is Our Priority
At Wards, we take great pride in the quality and craftsmanship of every handmade leather item we create.
If for any reason you're not completely satisfied with your purchase, we're here to help.
Returns
Timeframe:
You have 14 days from the delivery date to initiate a return.
After this period, we’re unfortunately unable to process returns or exchanges.
Cancellations:
Because we begin processing orders shortly after payment, order cancellations are not accepted once the order has been placed.
Condition:
To be eligible for a return:
-
The item must be unused, in original condition, and returned in its original packaging.
How to Start a Return:
Email us at support@wards-leathergoods.com with:
- Your order number
- A short explanation of the reason for your return
We’ll send you detailed return instructions.
Please Note:
- We do not offer free returns
- All returns must be shipped to our fulfillment center in Asia
- Return shipping costs are your responsibility
Refunds
Inspection:
Once we receive and inspect your return, we’ll notify you by email whether your refund has been approved or declined (based on item condition).
Processing:
If approved, your refund will be issued to your original payment method.
Please allow 7–10 business days for the amount to appear in your account.
Late or Missing Refunds
If you haven’t received your refund:
- Double-check your bank or card account
- Contact your payment provider (some banks take a few extra days)
- If needed, contact your bank for further clarification
Still missing? Reach out to us at support@wards-leathergoods.com and we’ll help resolve it.