Terms of Service

OVERVIEW

The terms "we," "us," and "our" refer to Wards. These Terms and Conditions govern your use of our website, including all information, tools, and services made available by Wards to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions ("Terms of Service" or "TOS"), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree with any part of them, you may not access the website or use our services.

PART 1 – ELIGIBILITY AND PERMISSIBLE USE

By using our services, you confirm that you are of legal age in your country or have consent from a parent or legal guardian.

You agree not to:

Use our products or services for any unlawful purpose
Violate any applicable local, national, or international laws
Transmit any malicious or harmful code

Violation of these terms may result in immediate suspension or termination of your access to our services.

PART 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time.

You acknowledge that:

Your non-payment-related data may be transmitted unencrypted over various networks
Payment data is always encrypted during transmission
You may not duplicate, resell, or exploit any portion of our service without express written permission

PART 3 – ACCURACY OF INFORMATION

While we strive to provide accurate and up-to-date information, we are not responsible for typographical errors, inaccuracies, or omissions on the website. The material is for general reference and should not be your only basis for decision-making.

We may update content or correct errors without prior notice.

PART 4 – CHANGES TO PRODUCTS, SERVICES, AND PRICES

Prices and availability are subject to change at any time without notice. We may modify or discontinue any product or service, and we are not liable for such changes.

PART 5 – PRODUCTS AND SERVICES

Some items may only be available online and may have limited quantities. All returns are subject to our return policy.

Items purchased with discount codes issued due to fit or sizing issues are final sale and not eligible for return or exchange.

We aim to represent product colors and details as accurately as possible, but variations may occur based on your screen settings.

We reserve the right to limit or cancel orders from any customer or region.

All leather goods are carefully handcrafted; slight natural variations may occur and are part of their character.

Delivery

If your package is not collected within 14 days, a handling fee of 50% of the purchase price may apply.
If your package is marked as “delivered” but you haven’t received it, please first check with your local delivery provider. If confirmed lost in transit, contact us with documentation for assistance.
We are not responsible for stolen or misplaced packages marked as “delivered,” but we’re happy to help with replacements when appropriate.

Return Policy

Returns must be requested within 14 days of delivery
Items must be unused and in their original packaging
Return shipping costs are your responsibility
Our fulfillment center is located in Asia

To begin a return, email us at support@wards-leathergoods.com with your order number and a brief explanation.

Order Processing Policy

Orders are processed promptly after payment confirmation. Please double-check your details before submitting.
If changes are needed, contact us immediately — but once an order enters processing or shipping, changes may not be possible.

Failed Deliveries & Incorrect Addresses

Please ensure your shipping address is correct before checkout
If a package is returned due to an incorrect or incomplete address, we cannot issue a refund
We will gladly resend the item free of charge once the correct address is provided
We are not liable for delays caused by third-party carriers

Reshipment Policy

If your order is damaged, incorrect, or confirmed lost in transit, we will provide a free replacement. Please contact us with photos or video (if applicable).

Once a resolution (such as a reshipment or partial refund) is provided, no further compensation will be issued for the same issue.

PART 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to cancel any order or limit quantities per customer or household.

You agree to provide accurate, up-to-date billing and shipping information.

PART 7 – THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party services or links. These are offered “as is,” and we are not responsible for any issues resulting from their use. Please refer to their respective terms.

PART 8 – USER SUBMISSIONS AND FEEDBACK

By submitting reviews, content, or suggestions, you grant us the right to use, edit, or publish them without compensation.
You agree not to submit offensive, harmful, or unlawful content. We may remove such material at our discretion.

PART 9 – ERRORS AND INACCURACIES

Occasionally, our site may contain errors or inaccuracies. We reserve the right to correct them and to cancel or update orders accordingly.

PART 10 – PROHIBITED USES

You may not use our site or services for any illegal or unauthorized purpose, including:

Violating local or international laws
Uploading malicious code
Impersonating others or committing fraud

We may suspend or terminate your access if you engage in prohibited activities.

PART 11 – LIMITATION OF LIABILITY

All products and services are provided “as is.”
We are not liable for any direct, indirect, or incidental damages resulting from your use of our website or products.

PART 12 – TERMINATION

We may suspend or terminate your access to our services if you violate these terms.
You are still responsible for any outstanding payments at the time of termination.

PART 13 – ENTIRE AGREEMENT

These terms represent the complete agreement between you and Wards regarding use of our website and services, and supersede any prior agreements.

PART 14 – GOVERNING LAW

These Terms and Conditions are governed by and interpreted in accordance with the laws of America.

PART 15 – CHANGES TO TERMS

We may update these Terms at any time. Changes will be posted on this page. By continuing to use our site and services, you agree to the latest version.